At We Empower Disability Services, your privacy is important to us. We are committed to protecting the personal information of all participants, visitors, and stakeholders in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website and services.
1. What Information We Collect
We may collect the following types of personal information:
- Full name, date of birth, and contact details
- Address and emergency contact information
- NDIS participant number and related plan details
- Health and medical information necessary for service delivery
- Information submitted through our website contact forms or emails
- Usage data collected from our website (e.g., IP address, browser type)
2. How We Collect Your Information
We collect personal information through:
- Direct communication (phone, email, website forms)
- NDIS referral documentation
- Consent forms and service agreements
- Website interactions (e.g., cookies and analytics tools)
3. Why We Collect Your Information
We collect your information to:
- Provide and manage NDIS services
- Personalise and tailor support to your individual needs
- Comply with NDIS and legal requirements
- Improve our services and website functionality
- Respond to enquiries and communicate with you effectively
4. How We Protect Your Information
We take all reasonable steps to protect your personal data from misuse, loss, unauthorised access, modification, or disclosure. We store data securely using encrypted digital systems and restrict access to only authorised personnel.
5. Disclosure of Information
We do not share your personal information with third parties unless:
- You have given explicit consent
- It is required by law or government agencies
- It is necessary for providing essential support services (e.g., allied health professionals, transport services)
6. Access and Correction
You have the right to access and correct the personal information we hold about you. To do so, please contact us using the details provided below.
7. Cookies and Website Tracking
Our website may use cookies and tracking tools (such as Google Analytics) to enhance user experience. This helps us understand how visitors interact with our site, but does not personally identify individuals.
You may choose to disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Please review this page periodically for the latest information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
We Empower Disability Services
Website: https://weempowerdisability.com.au
Email: admin@weempowerdisability.com.au
Phone: 1300 936 016